Need to Return an Item? We've Got You Covered!
We’ve simplified returns for you! Use our automated return system to initiate your request in just a few clicks.
- Log into your account on our website.
- Click on Return Request for the relevant order.
- Complete the required information and click Request Return.
That’s it! Our team will review your request and get back to you within 48 hours business hours.
Return Requirements
To qualify for a return:
- Your item must be in excellent condition, including all original packaging and parts.
- Include clear photos-video showing its condition.
- Returns may be declined if these conditions aren’t met.
Important Notes:
If you change your mind, you can return your item within 60 days of receiving it, as long as it meets the return conditions.
Refunds are not provided for shipping delays unless they fall outside our shipping guarantee.
For U.S. returns, a small fee for return shipping via USPS will be deducted from your refund. For more information, check with our support team or see our shipping policy.
Shipping costs are non-refundable, and return times vary based on your location.
We’re here to make your return as easy and joyful as possible!
Non-returnable items:
For digital products like eBooks, all sales are final. We’ve made sure each product page includes clear and detailed descriptions, so take your time reviewing them before making a purchase. If you’re unsure or have any questions, our support team is here to help! You can reach us at support@culiau.com or connect with us on social media.
Gift cards are also non-returnable.
Partial Refunds (if applicable)
In some cases, partial refunds may be offered:
- If the item is returned in a condition that’s different from how it was sent, or if parts are missing, and it’s not due to our error.
- If the refund request is made more than 30 days after delivery.
- If the refund is requested while the product is still in transit, based on our shipping policy.