Refund Policy
Once we’ve received and checked your return, we’ll drop you an email to confirm it’s in our hands.
After that, we’ll start processing your refund, and the credit will be automatically applied to your original payment method. Just a heads-up: this process can take a little time due to banking timelines that are beyond our control.
You can request a refund before we receive the item, but it will only be finalized once the product has been returned, received, and inspected by our team. In some cases, we may offer a partial refund. Any costs for returning the product will be your responsibility. By purchasing from us, you agree to these terms.
Late or Missing Refunds (if applicable)
Please note that refunds will always be issued to the original payment method used at checkout, and this cannot be changed.
You can expect to see the refund in your bank account within 3-5 days. If it hasn’t shown up by then, no worries! Here’s what you can do:
- Check your bank account again.
- Contact your credit card company—it may take a bit of time for the refund to officially post.
- Reach out to your bank, as processing times can vary.
If you’ve done all this and still don’t see your refund, just drop us a message at support@culiau.com. We’re always here to help!
Unauthorized Resellers
At Culiau, we're passionate about delivering top-quality products and outstanding service. To protect the authenticity of our brand, we have strict policies regarding unauthorized resellers.
We want to remind you that we can only guarantee the quality of Culiau products purchased directly from our official channels—our website and our authorized Amazon store.
Right now, our Amazon store is only available in the USA and Canada, listed under "Culiau." Buying from unauthorized sellers could mean receiving counterfeit or low-quality items and missing out on customer support and warranty coverage.
For the real Culiau experience and peace of mind, shop with us through our trusted platforms. Thank you for being a part of our creative community and supporting what we stand for!