How to Send a Video of Your Customizer Issue to Culiau

At Culiau, we are committed to providing exceptional service and support to all our customers. If you're experiencing any issues with your Customizer, we are here to help. To ensure we can assist you effectively, we may ask you to send a video demonstrating the problem. Here’s a professional and respectful guide on how to do just that.

Steps to Record and Send Your Video

Step 1: Record Your Video

1. Prepare Your Device: Use your smartphone or camera to record the video. Ensure your device has enough storage and battery life to capture the footage.
2. Capture the Issue:
   • Open your camera app.
   • Switch to video mode by pressing the camera button and selecting "video."
   • Record the issue with your Customizer clearly, making sure the problem is visible and explained.
3. Save the Video: Once you've finished recording, your video will be saved in your device's files or gallery.

Step 2: Send the Video

You have two convenient options to send us your video:

Option A: Email Attachment

1. Open Your Email App: Launch the email application on your device.
2. Compose a New Email: Start a new email and address it to our support team.
3. Attach the Video:
   • Look for the attachment icon (usually a paperclip).
   • Navigate to your files or gallery and select the video you recorded.
4. Send the Email: Include any additional details about your issue in the email body and send it to us.

Option B: Google Drive Link

1. Upload to Google Drive:
   • Open the Google Drive app or website.
   • Click on the "+" button to upload your video.
2. Share the Video:
   • Once uploaded, locate the video in your Drive.
   • Click on the "Share" option and generate a shareable link.
3. Email the Link:
   • Compose a new email to our support team.
   • Paste the Google Drive link in the email and provide any necessary details about your issue.
   • Send the email to us.

Additional Support

For a visual walkthrough, we have created a quick video guide to assist you with these steps. You can view it here: Video Guide.

Conclusion

By following these steps, you can efficiently send us a video of your Customizer issue, allowing us to provide you with the best possible support. At Culiau, your satisfaction is our priority, and we are dedicated to resolving any concerns you may have with professionalism and respect. If you have any further questions, please do not hesitate to reach out to us through our support channels.

For more information about our products and services, visit our online store. Thank you for choosing Culiau!