Thank you for choosing Culiau for your recent purchase. We understand that sometimes details need to be updated, and we're here to assist you with changing your shipping address. Please follow the steps below to ensure your order is sent to the correct location.
Steps to Update Your Shipping Address
Access Your Email Inbox
Begin by opening the email inbox associated with the email address you used during your purchase.
Locate the Order Confirmation Email
Search for the order confirmation email we sent you. This email contains important details about your order and a link to update your address.
Click the “Update Address” Button
Within the order confirmation email, find and click the “Update Address” button. This will redirect you to the order management page.
Note: Address changes can only be made within 24 hours of placing your order. After this period, the order will have been processed for shipping, and changes cannot be made.
Edit Order Section
Once redirected, you will be in the “Edit Order” section. Here, you can modify your shipping address or add any additional notes regarding your order.
Press the “Update Shipping Address” Button
Update Your Address
Change the address to the corrected one. Always check that it is correct and complete before confirming.
Confirmation
Once completed, your address change is confirmed, and your order will be shipped to the updated location.
Important Note
Please remember that address changes are only possible within the first 24 hours after your order has been placed. After this timeframe, the order is processed for shipping, and the address cannot be altered.
If you need to change your address after that period, please contact support at support@culiau.com for assistance on how to proceed.
Thank you once again for choosing Culiau. For more information about our products and services, visit our online store.